Ability to work under time pressures while maintaining a customer service attitude Experience in troubleshooting hardware, software and network connectivity issues Must have an understanding of technical support practices such as ticket documentation, service level agreements, statistics and escalation processes Self-motivated with attention to detail Organizes workload, sets priorities and works within deadlines Maintains confidentiality of information Experience with ServiceNow ticketing system Must have flexibility for working rotating on-call schedule and backfilling for peers when coverage is needed Four years related experience.
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions Knowledge of and the ability to implement application software within an organization in order to help end-users perform specific tasks ex: Provide on-site and remote account administrative support to database user populations of multiple community organizations.
Using excellent customer service and communication skills, provide highly responsive technical support and assistance to PNC employees Resolve a wide array of issues relying on a knowledge base and established procedures for effective execution Manage ticket documentation and follow-up Responsibilities are generally tactical in nature Primary focus is on daily deliverables of routine and defined outputs Works under direct supervision within a specific area Work performed is generally basic to moderately complex processing, review, or other administrative based Independent discretion or decision making is typically limited Decisions made are normally within a prescribed framework of established boundaries for which the employees must not deviate Maintains a positive and flexible approach toward changes that are introduced in the environment on a continuous basis.
Support includes, but is not limited to: Assist end users with installation, usage and troubleshooting personal communication devices cellular phones, Smart Phones, etc. To be the point of telephone contact for Helpdesk and IFM Employees To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols To report system and equipment faults to the appropriate personnel Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of IFM.
Previous experience in customer support, computer operations, system administration, or a related area Prior experience administering workstation technology in a multi-platform production environment is a plus Hardware installation and component troubleshooting HP monitors including HP DreamColor and Hyundai Stereo monitors Nvidia and AJA graphics cards, CentOS; experience with Fedora and BSD is a plus Windows 7, Windows server experience is a plus Application installation and configuration Browser-based email clients; experience with Zimbra Productivity Suite is a plus Microsoft and Apple business and productivity applications, including Office, Project, iWorks Adobe Creative Suite Video production and playback applications, including QuickTime Pro, Final Draft, Fluendo A proven technical aptitude, indicated on resume and supported by technical references Ability to relate to and effectively communicate professionally with all levels of employees.
MS Windows and higher Database Systems in use: Requires 1 year related work experience Excellent speaking and written communication, strong interpersonal skills, strong customer service and relationship management skills, knowledge sharing, and quality assurance Preferred skills: Remote computing, technical troubleshooting, help desk, PC hardware, PC software, server hardware, server software, application development tools, hand-held device software.
Server Administrator Resume Sample. Front Desk Administrator Resume Sample. Vmware Administrator Resume Sample. Help Desk Specialist Resume Sample. Help Desk Analyst Resume Sample. Help Desk Technician Resume Sample. Always start each one with an active verb to demonstrate that you not only put in your time at each place you worked but you also got things done.
Unless asked to do so ahead of time, do not include references with your help desk resume. The employer can ask for that information when the time is appropriate.
Get going on your resume today using the help desk resume sample for guidance. If you need more help, try out our resume builder for a step-by-step, easy way to put your own document together. Your Help Desk resume is in tip-top shape.
Now, create the perfect cover letter to complement and enhance your resume by using our Help Desk cover letter sample. Help desk resumes are filled with past training experience that would indicate that the associate takes their career seriously. Help desk associates are on hand to help customers with technical issues regarding a product or system.
Internal clients would be company employees and external clients would be customers. A good help desk resume shows a history of assisting clients to solve issues, resolve product problems, and elevating problems to a management level, if necessary.
Most companies prefer to train their help desk associates on their specific support needs. Some help desk associates prefer to stay within a particular industry, while others like to take on new challenges. A good help desk resume shows that an associate has a successful history of industry specific training for each job they have held. The associates who prefer to stay within a particular industry may want to include extra training seminars and classes they have attended on their help desk resume.
A help desk resume that shows that an associate specializes in a particular field can help to put an associate at the higher end of that range. At the present time, there are approximately 2. A help desk resume will need to have a professional look and offer valuable information to stand out from the growing number of applicants looking for jobs in the help desk field. Below you will find resources to help you craft a professional help desk resume that will make your qualifications stand out.
Use this information to put together a help desk resume that will move your career forward. Help Desk Resume Questions 1. How do you write an objective statement for a help desk resume? How do you write the experience section of your help desk resume? How do you describe computer skills on your help desk resume? How many bullet points do you include with each job in a help desk resume? Should you include references on a help desk resume?
Help Desk Administrator Resume Sample Three is one of three resumes for this position that you may review or download. Additional IT Resumes are available in our database of 2, sample resumes.
Help Desk Managers supervise help desk staff and make sure high quality services are delivered to customers. Typical duties listed on a Help Desk Manager resume sample include recruiting and training employees, assigning tasks, setting schedules, monitoring work performance, solving difficult technical issues, and updating software.
Help Desk Administrator Provides the first line of support and problem resolution for technology products and applications, including Lotus Notes, Cisco AnyConnect VPN, Black Knight Mortgage Services, Genesis, Speedpay for Banking, Speedpay for Mortgage, Early Resolution, Venture access, Microsoft Office Suite, MaaS Mobility solutions, Avaya and Cisco phones, various browsers, network drives . 1 Service Desk Manager. Manage the CDC/OCOO/OD/PGO Service Desk providing Tier 2 support for the Integrated Contract Expert (ICE) application, Tier 1 support IMPAC II grant application and limited support for Purchase card and other intranet services including SharePoint.
Nov 06, · Guide the recruiter to the conclusion that you are the best candidate for the help desk administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments.5/5(4). Posted on: LOG IN OR REGISTER TO CONTACT ME. This button will open the login/register page in a new tab. After logging in, come back to this page and refresh your browser.